1.Payment information
The Internet payment service is carried out in accordance with the Rules of the international payment systems Visa, MasterCard and the Mir Payment System on the principles of confidentiality and payment security, for which the most modern methods of verification, encryption and data transmission through closed communication channels are used. Entering bank card data is carried out on the secure payment page of YooKassa.
On the page for entering bank card data, you will need to enter bank card data: card number, cardholder name, card expiration date, three-digit security code (CVV2 for VISA, CVC2 for MasterCard, Additional Identification Code for MIR). All the necessary data is printed on the card itself. The three-digit security code is the three digits found on the back of the card.
Then you will be redirected to the page of your bank to enter the security code that will come to you via SMS. If the security code did not come to you, then you should contact the bank that issued your card.
verified by visa 40 - Payment rules and information on the return of goods/services mastercard securecode 50 - Payment rules and information on the return of goods/services MIRaccept 40 - Payment rules and information on the return of goods/services
Payment refusal cases:
the bank card is not intended for making payments via the Internet, which can be found out by contacting your Bank;
there are not enough funds to pay on a bank card. You can find out more about the availability of funds on a bank card by contacting the bank that issued the bank card;
bank card details are entered incorrectly;
the bank card has expired. The validity period of the card is usually indicated on the front side of the card (this is the month and year until which the card is valid). You can find out more about the validity period of the card by contacting the bank that issued the bank card;
For payment by credit card and other issues related to the operation of the site, you can contact the following numbers: +7 (904) 132-85-97.
The personal information you provide (name, address, phone, e-mail, bank card number) is confidential and is not subject to disclosure. Your credit card information is transmitted only in encrypted form and is not stored on our Web server.
2. Rules for returning goods / services
When paying by card, cash refunds are not allowed. The return procedure is governed by the rules of international payment systems. The procedure for returning goods is regulated by Article 26.1 of the federal law "On Protection of Consumer Rights".
The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days;
Return of goods of good quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods are preserved;
The consumer does not have the right to refuse goods of good quality, having individually defined properties, if the specified goods can be used exclusively by the person acquiring it;
If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller's expenses for the delivery of the returned goods from the consumer, no later than ten days from the date the consumer presents the relevant demand;
To return funds to a bank card, you must fill out the "Application for the return of funds", which is sent upon request by the company to an email address and send it along with a copy of your passport to admin@it-navigator.site
Refunds will be made to the bank card within 21 (twenty one) business days from the date of receipt of the "Application for refund" by the Company. To return funds for operations carried out with errors, you must apply with a written application and attach a copy of your passport and checks / receipts confirming the erroneous write-off. This application must be sent to admin@it-navigator.site
The refund amount will be equal to the purchase amount. The term for consideration of the Application and the return of funds begins to be calculated from the moment the Company receives the Application and is calculated in working days, excluding holidays/weekends.
Return Policy for Legal Entities
Legal entities may return goods only if the goods are defective or if there is a claim regarding the fulfillment of the order.
In accordance with civil legislation—including consumer protection laws—the right to return goods of satisfactory quality belongs to consumers (individuals) who purchase goods for personal, family, or household needs. There is no provision for the return of satisfactory-quality goods by individuals engaged in commercial activity.
Buyers that are legal entities or individual entrepreneurs may return such goods only if the contract with the supplier expressly provides for this.
A buyer operating under the «Tax on Professional Income» special tax regime (a self-employed individual) is not considered a consumer of the goods, and the provisions of the Law «On Protection of Consumer Rights» do not apply. In this case, the relationship between the Seller and the Buyer is governed by the provisions of the Civil Code of the Russian Federation regarding the supply of goods and by the agreement between the parties.
Claims made by self-employed individuals are submitted and reviewed in accordance with the rules applicable to legal entities and individual entrepreneurs.
Factors such as:
low product liquidity in the buyer’s stores or other sales channels,
low consumer purchasing power,
the end of the sales season for a specific product range,
the buyer’s lack of warehouse facilities,
insufficient warehouse space,
ordering goods by mistake,
refusal of the goods by the end consumer,
and other factors unrelated to the supplier’s fulfillment of its obligation to deliver goods to the buyer
constitute the buyer’s business risks under Article 2, Clause 1 of the Civil Code of the Russian Federation and cannot serve as grounds for returning satisfactory-quality goods to the supplier unless expressly provided for in the supply contract.
Our company does not offer such terms to buyers and does not include them in supply contracts. In light of the foregoing, claims from legal entities regarding the return of non-defective goods will not be honored by the supplier. Refusal to accept non-defective goods at the order pickup point is not permitted.